policies

Privacy Policy

1. Overview

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and booking services.

2. What Information We Collect

We may collect the following information:

  • Name and contact details (email address, phone number)

  • Booking information (dates, times, services booked)

  • Payment details (processed securely via third-party providers; we do not store card details)

  • Any information you provide in forms or communications

  • Technical data (IP address, browser type, cookies)

3. How We Use Your Information

We use your data to:

  • Manage and confirm bookings

  • Send booking confirmations, reminders, and access details (e.g. gate codes)

  • Respond to enquiries and provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

4. Sharing Your Information

We only share your data where necessary, including with:

  • Booking and scheduling providers (e.g. Squarespace / Acuity Scheduling)

  • Payment processors (e.g. Stripe, PayPal)

  • IT and website hosting providers

We do not sell your personal data.

5. Data Retention

We retain personal data only for as long as necessary to fulfil bookings, meet legal obligations, or resolve disputes.

6. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise these rights, contact us at: [Insert Email Address]

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Email: [Insert Email]
Business Address: [Insert Address]

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

If you want, I can tighten this further into a more “premium brand” tone or align it with your Camp Timber Tail aesthetic and voice.